Ajinomoto Group's Quality Assurance
Ajinomoto System of Quality Assurance (ASQUA)
Established in 1997, ASQUA is the Ajinomoto Group's own quality assurance system. It is based on ISO 9001, the international quality management system standard, as well as manufacturing management standards like Hazard Analysis and Critical Control Points (HACCP), Food safety, Food defense and a food hygiene management standard, and good manufacturing practices (GMPs).
Obtaining third-party certification
Not only Ajinomoto Group's own quality assurance system which focus on every steps of the supply chain but Ajinomoto Group is also working to obtain third-party certifications in ISO 9001, HACCP, GMP, etc.
Quality assessment and quality assurance of each step in supply chain
The Ajinomoto Group, based on the Ajinomoto System of Quality Assurance (ASQUA), commits to strict quality assurance at all stages from the development to the sale and supply high quality of product and service which match to customer expectation. The detail of each step of supply chain is shown as follows;
Planning and development
Ajinomoto Co., (Thailand) Ltd. applies our own techniques to develop products tailored to the needs of customer. In addition, we are also working on the development of packing materials to create packaging that is easier for customers to use and environmentally friendly. All steps of development are strictly assesses in term of legality, safety of products, etc.
Raw Material Procurement
Ajinomoto Co., (Thailand) Ltd. strictly selects suppliers, manages and inspects each lot of raw materials. In addition, Residue standards have been set to ensure the safety of vegetables that used as raw materials and conduct regular evaluations and offers suggestions on improving levels of quality assurance.
Manufacturing
Ajinomoto Co., (Thailand) Ltd., in accordance with the Standard for HACCP, Standard for GMP, Standard for Food Defense and so on of the Ajinomoto System of Quality Assurance (ASQUA), conducts thorough quality control of work environment maintenance to provide safe and high-quality products. Every process of manufacturing from raw materials acceptance to mixing, cooking, blending, filling, packing and releasing product from factory is conducted based on the highest level of care concerning quality, sanitation and safety.
Logistics
Ajinomoto Co., (Thailand) Ltd., has carried out thorough quality control in storage and transportation of products in shipping from the manufacturing factory to our customers. Logistics quality entails aspects such as storage and shipment accuracy, product packaging quality and also includes driver manners.
Sales
Ajinomoto Co., (Thailand) Ltd., shares helpful information on products for general consumers not only on its packaging but also in supermarkets through activities of providing leaflets and demonstrating sales. Moreover, we also shares Product Information and FAQs on websites.
Customer Feedback
Ajinomoto Co., (Thailand) Ltd., utilize feedback received from customers to improve and develop products and services that appeal to our customers based on the Standard for Handling of "Voice of Customer" of the Ajinomoto System of Quality Assurance (ASQUA),
Quality control notice
Dear all valued customers,
Ajinomoto Co., (Thailand) Ltd. as the manufacturer of flavor enhancers AJI-NO-MOTO® MSG, flavor seasoning powder RosDee® would like to inform you that our company adheres to the quality and safety of all customers.
Which we have quality assessment and control system at every stage of production following ISO 9001, an international standard for quality management system. This includes standards for production management to deliver high-quality products and services, meeting the needs of our customers.
In the light of the current situation where there are reports of counterfeit product production, our company has actively collaborated with relevant authorities to thoroughly inspect and combat this issue in order to continuously protect our consumers.
We would like to emphasize that due to the presence of unscrupulous producers and distributors of counterfeit products, please carefully inspect products before making a purchase from reputable stores with clear sources. If you have any doubts about the products or need to report concerns, you can contact Ajinomoto Consumer Information Center at 02-248-744 or 1-800-888333 during business hours from 8 a.m. - 9 p.m.
Ajinomoto (Thailand) Co., Ltd.